Warranty

This document explains the warranty for products purchased from SIMAS, according to the conditions described below:

1. The WARRANTY allows SIMAS, to either repair or replace the produt in accordance with what is deemed the best solution for the defective product. This warranty applies to product sold by an authorized retailer within the territory of the United States of America and Canada. Sales made outside the United States of America and Canada are not included within the scope of this warranty unless expressly agreed by SIMAS.
2. This warranty does not cover labor and shipping charges, or damages whatever incurred in the sole or in part from installation, removal, re-installation, repair or replacement of any SIMAS product or part, as well as any incidental or consequential damages, expenses, losses, direct or indirect, arising from any cause whatsoever.
3. The duration of the warranty is 2 years from the invoice or receipt date of the purchase or, if applicable, the delivery note if its date was after of the aforementioned documents. If the product was a display or demonstration model for the retailer, the warranty will only be applicable for one year.
4. SIMAS guarantees its products and components against any manufacturing defect, provided that they have been correctly installed (in compliance with the standard in force and the instructions indicated for their assembly, maintenance and conservation) and that they have been used correctly and as their design intended.
5. Consumable articles (rubber elements, gaskets, etc.) are not covered by this warranty.
6. The following is excluded from this WARRANTY:
   1. Damage resulting from transport.
   2. Damage resulting from incorrect installation, handling or repairs performed by staff not authorized by SIMAS, as well as damage due to natural wear, poor treatment, and use and maintenance which is incorrect, unsuitable, abnormal or different from usual and/or to that indicated in the relevant instructions.
   3. Damage caused by dirt, limescale and other physical, chemical or electrochemical defects.
   4. Damage, or loss sustained in any natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
   5. Damage which, viewed objectively, cannot be attributed to the manufacturer.
7. This warranty is extended to the first purchaser at retail and is not transferable. The original sales receipt must be available to exercise the warranty.
8. For any questions or warranty service requests, please contact SIMAS’ North American distributor, AD WATERS:

AD WATERS

1 888 ADW-9336 or tech@ad-watersad-waters.com/service-part